Terms and conditions of use

Training terms and conditions

General information

All students who attend the Training can receive free L4 license from MikroTik. Training should be at least three days long.

Students are allowed to take the certification test ONLY upon the attendance of individual training course, in the class, under the supervision of a MikroTik Certified Training Partner.

Each certification test consists of pre-defined % of random questions (multiple choice and true/false) from specific question categories. Items also have a difficulty parameter. MTCNA test is generated from more straightforward questions, Advanced tests – from more difficult questions.

Only one attempt is allowed. The test must be finished within one hour. The passing grade is set to 60%. There are 25 questions in the exam.

Certificate numbers and RouterOS L4 licenses are assigned automatically by MikroTik. Students can see their certificates and generate license keys once logged into the account server. Printed documents from MikroTik cost USD 30 per piece, shipping is not included.

Remote training sessions and certification exams are not allowed.

MikroTik Certification Test without prior attendance of particular MikroTik Training Session is not allowed.

Wireless Netware offers every participant a free RouterBOARD hAP-ac-lite.

The price includes class attendance, course materials, coffee breaks and lunch, "Only for local Training." The amount does not cover travel and accommodation expenses.

Please bring (very important): Laptop, power extension strip (10ft./3m) with five sockets, one long Ethernet cable (16ft./5m+) and several short Ethernet cables.

Cost: Early bird price for the course is $850. It is valid 15 days before the scheduled session referring to the MikroTik Training website. The price will be $1050 after the early bird date. The price includes class attendance, course materials, coffee breaks and lunch," Only for local Training." The amount does not cover travel and accommodation expenses. Seating is limited to only four students. The seat is reserved and guaranteed just after the payment is received in full amount.

Certificates will only be valid for three years.

Become a consultant: It's simple, if you have MTCNA (score 75%+) and at least one valid MikroTik Engineer level certificate (MTCRE, MTCWE, MTCTCE, MTCUME or MTCINE) with score 75%+, apply by email with your mikrotik.com account name and fields of expertise, and MikroTik will add you to the list. To stay in the consultant list, you will have to have valid certificates, participate in the MikroTik Forum and attend the ...M.U.M. events in your country conducting RouterOS case studies or workshops for rest of attendees.

By purchasing any of "Training Courses," you signify your agreement to these terms and conditions. If you do not agree to these Terms and Conditions, do not use this Site or Service. *WNT may modify this ...T.O.C. at any time, and such changes will be effective on the date that such modified ...T.O.C. is posted on this Site. Use of the Site or Service after such changes have taken effect constitutes acceptance of all changes. Training classes, courses, and workshops may be subject to additional notices, class/course descriptions and policies (collectively "Additional Terms"), all of which are made part of this ...T.O.C. by this reference. If there is any conflict between this ...T.O.C. and Additional Terms posted for or applicable to a specific part of Sites such as training course description, the latter supersedes concerning using the of that particular part of the Site or accurate Service, please read these terms carefully, and keep a copy of them for your reference.

1.Privacy:

Your use of Site or Service is subject to * WNT's Privacy Policy located at "http://www.wirelessnetware/privacy-policy." Please review our Privacy Policy, which also governs the Site and Service and informs users of our data collection practices. By using the Site and Service or agreeing to these terms, you consent to * WNT's collection, use and disclosure of your Content and information as described in the Privacy Policy.

 

2. Electronic Communications:

Visiting Site or sending emails to *WNT constitutes electronic communications. You consent to receive automatic notifications, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such discussions be in writing.

*WNT does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Site only with the permission of a parent or guardian.

3. Link to Third Party Sites/Third Party Services:

Site or Service may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of *WNT and *WNT is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. *WNT is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by *WNT or the Site or any association with its operators.

Furthermore, *WNT is a certified training partner for Mikrotik, conducting public or private training sessions and certification tests according to the official MikroTik Training Outline and is a separate entity from Mikrotik. *WNT is not affiliated with Mikrotik.

Third party sites and organizations deliver specific services. By using any product, Service or functionality originating from Site and Service, you with this acknowledge and consent that *WNT may share such information and data with any third party with whom *WNT has a contractual relationship to provide the requested product, Service or functionality on behalf of *WNT users and customers.

4. Training Class photography:

Public training classes can be purchased from Site by filling out the registration form available for your desired course and payment is required in full at the time of registration. *WNT uses PayPal to process your online payment. However, you don't have to have a PayPal account to pay. All forms of payment accepted by PayPal, including PayPal account and major credit cards are accepted. Charges will be in CAD Dollars; *WNT is not responsible for fluctuations due to the currency converting rates. Upon successful registration and receiving your payment, you'll receive the confirmation email from *WNT as well as enrollment link from Mikrotik training portal. You need to follow instructions in the enrollment email before attending the class in person.

Alternatively, subject to space availability, you may request for a quote and or paper/electronic invoice to register for a public training class, and we process your registration request of the Site. Personal or Company Checks, Credit Card and PayPal payments are accepted. We use PayPal service to handle your Credit Card and other online payments. Otherwise stated, you have two business days to submit the amount, or the held seat will be void. Charges will be in CAD Dollars; *WNT is not responsible for fluctuations due to the currency converting rates. Upon successful registration and receiving of your payment, you'll receive the confirmation email from *WNT as well as enrollment link from Mikrotik training portal. You need to follow instructions in the enrollment email before attending the class in person.

5. Confidentiality:

*WNT acknowledges that all information provided by Client will or may be confidential, proprietary, or affected by competitive sensitivity, and will treat all of the data as confidential, disclosed to employees on a need-to-know basis only. *WNT use of CLIENT information is governed by the terms of the *WNT Privacy Policy and can be found at

http://www.wirelessnetware.ca.ca/privacy-policy

*WNT at their discretion may use CLIENT's name, logo and services being provided by *WNT in its marketing material, presentations and in Client Success Stories. *WNT may also inform other potential clients about the relationship between the CLIENT and *WNT.

6. Substitutes:

Student substitutions are permitted before the start of the class. All changes must be submitted in writing to hr@wirelessnetware.ca before the start of course.

7. Cancellation and Refund Policy:

You may cancel a class up to 10 days before the class start date and registration fee less the $100 administrative fee will be refunded within seven business days. If you cancel less than ten business days before the class start date, then *WNT will charge you the full amount of the class.

All requests to cancel a class must be in writing via email to support@wirelessnetware.ca.

*WNT reserves the right to cancel a course for any reason more than 14 days before the start of the class. Liability is limited to the registration fee only.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use Site and Service strictly following ..T.O.C. As a condition of your use of the Site and Service, you warrant to *WNT that you will not use the Site and Service for any purpose that is unlawful or prohibited by ..T.O.C. You may not use the Site or Service in any manner which could damage, disable, overburden, or impair the Site and Service or interfere with any other party's use and enjoyment of the Site and Service. You may not obtain or attempt to get any materials or information through any means not intentionally made available or provided for through the Site and Service.

All Content included as part of the Site and Service, such as text, presentations, graphics, logos, images, training materials, whether printed or digital, as well as the compilation thereof, and any software used on the Site and Service, is the property of *WNT or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes to it.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the Content, in whole or in part, found on the Site and Service. *WNT content is not for resale. Your use of the Site and Service does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any material. You will use protected Content solely for your personal use and will make no other use of the Content without the express written permission of *WNT and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of *WNT or our licensors except as expressly authorized by ..T.O.C.

8. International Users:

The Site and Service are controlled, operated and administered by *WNT from our offices within Canada. If you access the Site and Service from a location outside Canada, you are responsible for compliance with all local laws. You agree that you will not use the *WNT Site content and Service in any country or any manner prohibited by any applicable laws, restrictions or regulations.

9. Indemnification:

You agree to indemnify, defend and hold harmless *WNT, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or Service, any user postings made by you, your violation of any terms of ...T.O.C. or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. *WNT reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with *WNT in asserting any available defences.

10. Liability disclaimer:

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE AND SERVICE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. *WNT and ITS SUPPLIERS MAY MAKE IMPROVEMENTS and/or CHANGES IN THE SITE AT ANY TIME.

 

*WNT and ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE AND SERVICE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. *WNT and ITS SUPPLIERS at this moment DISCLAIM ALL WARRANTIES AND CONDITIONS about THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL *WNT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE AND SERVICE, WITH THE DELAY OR INABILITY TO USE THE SITE AND SERVICE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE AND SERVICE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE AND SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF *WNT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE AND SERVICE, OR WITH ANY OF THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND SERVICE.

11. Termination/Access Restriction:

*WNT reserves the right, in its sole discretion, to terminate your access to the Site and Service or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Ontario, and you at this moment consent to the exclusive jurisdiction and venue of courts in Toronto, Ontario in all disputes arising out of or relating to the use of the Site and Service. Use of the Site and Service is unauthorized in any jurisdiction that does not give effect to all provisions of the ...T.O.C., including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and *WNT as a result of this agreement or use of the Site and Service. * WNT's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of * WNT's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site and Service or information provided to or gathered by *WNT with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

A printed version of the ...T.O.C. and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records initially generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

12. Changes to Terms:

*WNT reserves the right, in its sole discretion, to change the Terms under which Site and Service are offered. The most current version of the Terms will supersede all previous versions. *WNT encourages you to review the ...T.O.C. to stay informed of our updates periodically.

...R.M.A. and Return Policy

...R.M.A.:

Wireless Netware Technology warrants all RouterBOARD series equipment for the term of twelve (12) months from the shipping date to be free of defects in materials and workmanship under regular use and Service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use or due to wind, rain, fire or other acts of nature.

Follow the instructions below to save time, efforts, avoid costs and improve the speed of the ...R.M.A. process.

1. Apply ONLY if you purchased your equipment directly from WNT LTD.

2. WNT* LTD. offers repairs for products that are not covered by warranty. Exceptions can be made for: CCR1016-12G, CCR1016-12G-BU, CCR1036-12G-4S, RB1100, RB1100AH, RB1100AHx2, RB1200, RB600, RB600A and RB800 .

3. Out-of-warranty devices and devices not covered by warranty sent to WNT LTD. Inc. will be returned to the sender at sender's cost. If the customer has not organized the return of such rejected devices within 12 months from the day of arrival, WNT LTD. has the right to discard them.

4. Give us your Invoice number, if you purchased MikroTik RouterOS online, or information about the preinstalled system you bought from us. (Support is only for paying customers)

5. Give a brief problem description, including information about your network setup.

6. When the problem appears to execute the /system sup-output command to create a support output file. Get support.rif file from your router using ftp BINARY mode and attach it to your email message with the support request.

All Other Returns: Only unused or unopened items may be returned within seven days of order receipt. A minimum 15% restocking fee will apply unless determined to be a shipment error on our part.

Wireless Netware Technology handles MikroTik warranty returns, and WNT LTD. will perform hardware repairs or provide a replacement only in the event of a hardware failure within the warranty period. Troubleshoot the customer must complete procedures before returning the product to WNT LTD. to confirm that the product is being returned for warranty hardware repair. If a device is returned to WNT LTD. for warranty repair, and we find the hardware not defective, there will be a $50 technical support fee per device. The cost will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return freight — No EXCEPTIONS.

Returns:

All returns to WNT LTD. are handled as exchanges or store credit toward a future purchase.  All returns must have a valid ...R.M.A. number. To request an ...R.M.A. number, log into your account and select ...R.M.A. from the options menu at the left of your screen. Identify the order and the product you wish to ...R.M.A. and follow instructions on the screen. Once your ...R.M.A. request is received, our ...R.M.A. team will review your application and respond within two business days or sooner. All products returned for an exchange or store credit must be returned within 30 days of the invoice date. Defective products received by the customer as ...D.O.A. must be reported within seven days. Shipping errors, such as incorrect quantities or incorrect product received, must be reported within seven days. Products purchased from our Clearance Sale, Overstock, Open Box or Special Order (...S.P.O.), or non-stocked items, or custom-assembled products, cannot be returned or exchanged. Order shipments, which arrived damaged, must have a completed "Damage Parcel Report" with ...U.P.S., USPS, or DHL. All products being returned must be shipped pre-paid. Returns sent C.O.D. will not be accepted and returned to the shipper at customer's expense. If the repair is under warranty, WNT LTD. will return the product to the customer, within Canada-Post, using Standard Service at no charge. Expedited shipping methods, international shipping costs, Customs fees and duties are the sole responsibility of the customer. For non-warranty returns, the customer is responsible for all related shipping costs. All products being returned for store credit must be in the original box with all accessories, warranty cards and instructional sheets, and new, unused condition with the factory seal intact. We do not accept returns for products that have been opened or have missing parts, manuals, warranty cards, or damaged when returned (unless it's ...D.O.A.). A 25% restocking fee will apply. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Products arriving in a product box will be returned to the shipper at the customer's expense. The customer is responsible for adequately packaging the products returned. Contents of the package not matching the information on the ...R.M.A. form will be cause for the return of ALL equipment.

MIKROTIK RMA PROCESS:

All MikroTik RouterBOARD returns must be "net-installed" by the customer before being returned to WNT LTD. A $50 technical support fee will be assessed to any MikroTik ...R.M.A.s that are repaired with the "net-install" process. Most issues can be resolved with the reinstallation process.

Instructions for the net-install process can be found  http://wiki.mikrotik.com/wiki/Manual:Netinstall

If you have questions regarding your ...R.M.A., please contact customer service at +1 (647) 477-0163.

Thank You,

Wireless Netware Technology ..L.T.D.